FICO® Platform – Omni‑Channel Engagement Capability is Now Enhanced with KredosAi, Further Elevating Customer Engagement

We are excited to announce that KredosAi has officially partnered with FICO to bring hyper-personalized customer engagement into the  FICO® Platform - Omni‑Channel Engagement Capability. Together, we are focused on giving enterprises the ability to connect with their customers in more meaningful ways that drive desired actions at scale.

Our partnership combines FICO’s proven ability to automate omni-channel customer communications at scale with KredosAi’s expertise in individualized engagement and rapid messaging experimentation. Our solution enhances the already powerful and intelligent Omni-Channel Engagement Capability, giving customers even more value and ROI from their FICO investment.

Our multi-armed bandit methodology ensures every digital communication, such as SMS, email, and WhatsApp, is optimized for the person receiving it. Instead of waiting weeks or months for results, messages are continuously tested with the winning approach automatically delivered at scale. This keeps communication relevant and dynamic from the very first touchpoint. By applying AI and dynamic scripting to every communication delivered through Omni-Channel Engagement Capability enhanced with KredosAi, enterprises can deliver messages that are personalized, timely, and trusted. For example, a bank could recommend the right financial product at the right moment; a telecom provider could deliver personalized loyalty offers that strengthen customer relationships. The applications extend across industries where clear, timely communication shapes customer experience.

We are excited to share more about how this works in practice. On October 9, 2025, we will co-host a webinar with FICO to explore the benefits of hyper-personalized, AI-powered communication. Customers, prospects, and FICO partners are all invited to join the conversation.

Register now to secure your spot.