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A practical guide for auto lenders, captive finance arms, and dealer finance groups who need collections to catch accounts early, not just work them harder later. Repossessions just hit their highest level since 2009 — and most lenders are still sending the same reminder, on the same schedule, to every borrower. One Fortune 50 deployment fixed that and saw recovery rates jump 12.5%, RCS engagement hit 43%+ vs. a 5–10% SMS baseline, and payments land 3–5 days faster.
What is inside
• How to reach borrowers before the repossession window closes. Accounts recoverable at day 10 often become unrecoverable by day 45 — not because a borrower's finances changed, but because the engagement window closed.
• How to prioritize recovery queues before repossession. For accounts past the cure window, this guide shows how to validate impound status and cut skip-tracing costs.
• How to match delinquent borrowers to the right hardship offer. A single generic demand to pay in full costs you accounts a deferral or restructuring offer would have saved.
Download the full report here
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