If You Care About AI, CX and Compliance, Don’t Miss These 3 Sessions at MWC

If you attend MWC 2026 and skip these sessions, you risk missing where the telecom industry is actually heading. This year’s agenda is about how AI is being embedded into core operations, customer engagement, and governance frameworks right now, not hypothetically in the future. 

As the industry enters what GSMA calls the “IQ Era,” the real conversations are happening around agentic AI, AI-driven customer experience, and responsible deployment. These sessions will define how operators compete, monetize, and manage risk in the next phase of telecom transformation.

Agentic AI Summit 

This half-day deep dive will explore how AI is moving beyond assistants and into fully autonomous systems that can plan, reason, and act across workflows. Gartner predicts that by 2028, 33% of enterprise software will include agentic AI, up from less than 1% in 2024. That pace of change signals that autonomous systems are quickly becoming operational infrastructure.

CX Factor: Can AI Truly Win the Customer’s Heart? 

Telecom operators are under pressure to reduce churn, increase loyalty, and modernize engagement across digital channels.AI-driven personalization can more than double engagement and loyalty metrics compared to static outreach strategies.Juniper Research forecasts that RCS business messaging will exceed 600B messages annually by 2029.That growth highlights how intelligent, interactive messaging is becoming central to customer experience strategies.

The Future, Redefined: Game Changers of Our Time 

Powerful technologies like AI must be deployed responsibly. As AI becomes embedded in customer communications, billing, and financial workflows, compliance cannot be an afterthought. According to IBM’s Global AI Adoption Index, 79% of enterprises say governance and compliance are major barriers to scaling AI. Organizations want innovation, but they also need transparency, auditability, and control.

Where KredosAi Fits

KredosAi sits at the intersection of these themes. We are embedding agentic AI into our platform that will power compliant outreaches with autonomous decisioning, adaptive customer engagement, and built-in compliance guardrails. We combine intelligent messaging with real-time reasoning to responsibly improve resolution, retention, and revenue outcomes.

From driving collections outcomes to elevating customer journeys, KredosAi’s platform sits exactly where the industry is heading, not where it used to be.

Visit Us at MWC

If you’re attending MWC Barcelona 2026, visit KredosAi in Hall 8, Stand 8.0D36.4 in the 4YFN exhibition to see how AI is already delivering measurable results in telecom.